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Incorrect Delivery and Lost package Claim:
Incorrect Delivery and Lost package Claim, Incorrect delivery is defined
as any incident where the carrier delivers the package to the wrong address
or individual. Lost package may occur in two ways. First, lost package may
occur when packages are not able to be located within the carrier network.
Second, a package may be considered lost when the carrier claims delivery
was completed by leaving on the doorstep, but the customer can't locate
the package, In these situations we will put in a claim with the carrier
and reship or refund the item once the carrier accepts the claim, it will
take approximately 3 to 7 business days to investigate and settle.
*** All Free Standard shipping packages take 5 to 14 business days
to arrive ***
Please fill out the claim form to file a claim, we will respond within 24 hours.
Incorrect Parts and Missing Item Claim:
It is our goal to supply the correct part every time, however, occasionally a
customer will receive a part that is incorrect or be missing parts or items.
In any of this situations, please contact us at order@meritline.com
immediately within 5 business days of the delivered date or we will not
be able to accept the claim or return.
Missing Part & item Claim Policy:
If you have received your order and an item is missing, please prepare the
following information and notify us by e-mail immediately to order@meritline.com.
We will start the investigation and get back to you in 2-5 business days.
- Your order# and name
- A Copy or a scan of the packing slip
- Stamp(s) on the packing slip (E.g. PK#, QC#)
- Dimension of the shipping box (some boxes has it's dimension printed on the bottom) estimate
- A Digital picture of the received item inside shipping box
- A Digital picture of the shipping label on box or bag
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