Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Any question please contact Customer Service email@example.com as soon as possible.
1. Damaged or Misshipped Items
Damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
2. Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately 1.97 inch (5cm) in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
3.Item is not the size you ordered
Should your item size differ from the specifications of your order by more than 1.97inch (5cm), we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
4.Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on Meritline.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
So, only damaged, mis-shipped, items are eligible for a full refund. Other reasons like size ,color or customer unilateral reason is not available for a return or refund. Any question please contact our Customer Service to see if a return or refund is possible.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The order can be canceled with a limited time, please refer to our cancellation policy below for details. Please call and speak to one of our representatives to cancel the order, we do not accept cancellation request by email.
1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting 50% of the product purchase price.
3.Orders after 3 days, it can no longer be cancelled nor refunded.