Go to http://www.meritline.com/newcontact.html and enter your info to request a return.

Go to the website, and you will find the submission link on your right hand upper corner. Just to fill out the RMA request form. You need to read the return policy before you fill out the form. Once you filled out the form, you will get an email response within 24 to 48 hours, and the instructions of the return and RMA# will be included in the email.

No, Meritline.com does not pay the return shipping cost for return merchandises. The customer is solely responsible for shipping any returned product to Meritline.com. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products under all circumstances. Shipping fee is a fee that is paid to the shipping company not to Meritline.com, therefore all shipping fees are NON-REFUNDABLE".

No, shipping fee will not be refunded.

No.

Please e-mail the order number, missing items to order@meritline.com. Please note that we allow 7 business days for you to claim missing item after received package.

Please e-mail to: rma@meritline.com.

At Meritline.com, we don't replace different item for any return order, that means a replacement can be made only for the same product and same brand.

It takes 2-5 business days for us to process and re-ship or issue a refund if we have stock.

Meritline.com doesn't cross-ship replacement merchandise. You can get any replacement only after we receive the original merchandise returned back firstly, or you need to place a new order, that won't affect your return issue.

http://www.meritline.com/newreturn.html