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Claim Policy

 

Please allow 15 business days for all Free Standard Shipping orders to arrive. If your order is not delivered within 20 business days, please submit a non-receipt claim to order@meritline.com. All claims must be made within 30 business days from the order date. Otherwise the claim will not be accepted.

 

Incorrect Delivery & Lost Package Claim


Incorrect delivery is defined as any incident where the carrier delivers the package to the wrong address or individual. Lost package may occur in two ways:

  A. Package is not able to be located within the carrier network.
  B. Package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the package was never received.

Moved or provided invalid address


Please note Meritline will only ship the order to the shipping address on your order. If you have moved to a different address or provided an invalid address, the package will be returned to Meritline.com even if you have requested any forwarding service. Meritline will consider this situation as Unauthorized return and reserve the right to charge the 15% restocking fee on the final price of the order plus applicable non-deliverable shipping and handling fee.

 

Incorrect Parts & Missing Item Claim


 

If you have received your order and an item is missing or incorrect item was sent, please provide the following information and notify us by e-mail immediately to order@meritline.com. We will review the order and respond within 2-5 business days.
  • Name & order number
  • Item number & Quantity of the missing item
  • Digital pictures of the item/package maybe required
  • Please DO NOT discard anything from the package (including the box and packing material)

 


In these circumstances, we will put in a claim with the carrier. The order will be reshipped or refunded once the carrier accepts the claim. Please allow approximately 3 to 7 business days for the investigation and settlement to be processed.

Please click here to submit UPIC claim with your signature written on form, we will respond within 24 hours.


Order Discrepancy


If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.

Certain information may be required for verification:

-Photo of the packing envelope/box

-Photo of the packing list

-Photo of the damage/incorrect item

Customers may send the above information to RMA@Meritline.com. A representative will review the order and respond within 48 hours.

 

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