Meritline Online Shopping
Read Meritline Blog. Click here!
    Login |  My Account  |  Help  |  Wish List   |  Contact Us  |  Site Map
  Daily DealsMeraxClearance Best Sellers New Arrivals    Community
My Cart (0)
Claim Policy


Please allow 15 business days for all Free Standard Shipping orders to arrive. If your order is not delivered within 20 business days, please submit a non-receipt claim to All claims must be made within 30 business days from the order date. Otherwise the claim will not be accepted.


Incorrect Delivery & Lost Package Claim

Incorrect delivery is defined as any incident where the carrier delivers the package to the wrong address or individual. Lost package may occur in two ways:

  A. Package is not able to be located within the carrier network.
  B. Package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the package was never received.

Moved or provided invalid address

Please note Meritline will only ship the order to the shipping address on your order. If you have moved to a different address or provided an invalid address, the package will be returned to even if you have requested any forwarding service. Meritline will consider this situation as Unauthorized return and reserve the right to charge the 15% restocking fee on the final price of the order plus applicable non-deliverable shipping and handling fee.


Incorrect Parts & Missing Item Claim


If you have received your order and an item is missing or incorrect item was sent, please provide the following information and notify us by e-mail immediately to We will review the order and respond within 2-5 business days.
  • Name & order number
  • Item number & Quantity of the missing item
  • Digital pictures of the item/package maybe required
  • Please DO NOT discard anything from the package (including the box and packing material)


In these circumstances, we will put in a claim with the carrier. The order will be reshipped or refunded once the carrier accepts the claim. Please allow approximately 3 to 7 business days for the investigation and settlement to be processed.

Please click here to submit UPIC claim with your signature written on form, we will respond within 24 hours.

Order Discrepancy

If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.

Certain information may be required for verification:

-Photo of the packing envelope/box

-Photo of the packing list

-Photo of the damage/incorrect item

Customers may send the above information to A representative will review the order and respond within 48 hours.


Connect With Us Like us on Facebook Follow us on Twitter Watch us on YouTube +1 us on Google+ Read Meritline Blog Pin us on Pinterest

Connect Us With Like us on Facebook Follow us on Twitter Watch us on YouTube +1 us on Google+ Read Meritline Blog Pin us on Pinterest  

Customer Service
My Account
Contact Us
Site Map
Questions & Comments
Shop All Departments

Privacy Policy
Claim Policy
Return Policy
Shipping Policy



Company Information
About Us
Blogger Program
Affiliate Program

Subscribe to Meritline Newsletter:
Meritline's flash sales and daily deals offer up to 80% savings on the best selections of brand names and latest trend in home decor, electronics, and fashion. We frequently update our deals, as our commitment to help you save money. Meritline, Always The Top Selections.
Copyright 2000 - 2015