 Claim Policy |
Incorrect Delivery & Lost Package Claim
Incorrect delivery and lost package is defined as any incident where the carrier delivers the package to the wrong address or individual. Lost package may occur in two ways:
** All Free Standard shipping packages take 10 business days to arrive **
A. Package is not able to be located within the carrier network.
B. Package may be considered lost when the carrier claims delivery was completed by leaving on the doorstep, but package was never received.
Incorrect Parts & Missing Item Claim
It is our goal to supply the correct part every time, however, occasionally a customer will receive a part that is incorrect or be missing parts or items. In any of this situations, please contact us at order@meritline.com immediately within 5 business days of the delivered date or we will not be able to accept the claim or return.
| Missing Part & item Claim Policy |
If you have received your order and an item is missing, please prepare the following information and notify us by e-mail immediately to order@meritline.com. We will start the investigation and get back to you in 2-5 business days.
- Your order# and name
- A Copy or a scan of the packing slip
- Stamp(s) on the packing slip (E.g. PK#, QC#)
- Dimension of the shipping box (some boxes has it's dimension printed on the bottom) estimate
- A Digital picture of the received item inside shipping box
- A Digital picture of the shipping label on box or bag
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In these circumstances we will put in a claim with the carrier and reship or refund the item once the carrier accepts the claim. It will take approximately 3 to 7 business days to investigate and settle.
Please click here to submit UPIC claim with your signature written on form, we will respond within 24 hours.
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