On our website, it can search by printer model number. However, we recommend you to get the cartridge model number in order to find the correct one. You can take out your cartridge from the printer, and the model number should be on there.

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First add the item you want to order to the shopping cart.  Then you need to apply Meritline coupon code (digital40off for one converter box, and digital80off for two) in the box that asks for coupon code or gift card.  Then below that in the order notes box, you need to enter the government coupon information on the coupon cards.  We need the 16 digit coupon number, the expiration date, and the 3 digit cvv2 code in the back of the card.  After entering the information requested, just check out like normal.

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That means that item is currently out of stock and not available for purchase.  Please check back

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We do not honor prices list on 3rd party websites.  Sometimes they do not update their listings on time, so please check our website for the latest and the most current price.

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 Please check the coupon to make sure you entered it correct, and that it is still valid.  If the coupon is valid and correct but you cannot apply it to the order, please contact us as soon as possible.  We do not honor expired coupons.

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Yes, our website is secure. Security is a top priority at Meritline.com. When you submit sensitive information via the website, your information is protected both online and offline. You can click here for more information regarding the security on our website.

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No, we do not accept orders for item that is currently on backorder.

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Most banks will not speak to the merchant, only to the account owner, that’s why we cannot call for you.  But if there’s anything your bank required from us in order to release the authorization, you can call us and we will comply with the bank’s request.

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Place the order online, and put the note in the Order Note section, "I have $xxx in store credit from order#xxxxx, please apply." Then our CSR who charges the order will apply the credit for you before the credit card is charged.  For PayPal payment the credit will be refunded back to the PayPal account.  There is no expiration date for In-store Credit.

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Yes tax will be exempted. put the note in the Order Note section “I will fax in my tax exempt information, please remove tax”, then fax in or email tax exempt certificate with your order number to us, and our CSR will remove the tax on the order for you.  If you tax exempt status is already on file with us, just inform us of that in the Order Note as “please remove tax, my information is filed in your system”.

Please note that we cannot remove the tax on orders that has already shipped or completed in our system.

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By selecting the PayPal payment option, you authorize Meritline.com to send your order to the confirmed address as provided by the PayPal checkout receipt. You understand that the shipping address cannot be modified so please make sure the PRIMARY, CONFIRMED PAYPAL address is correct prior to submitting payment.

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Log in to your account by clicking on the “Login” button on the upper right hand corner of the website, and then enter your email address and password.  Once you are logged in, click on item #1. View Current and Past Orders and it will bring up a list of your past orders.  You can check your current order status there.  Once the order has been shipped, and tracking information is available, it will be updated on that page.  If you have any question regarding your order, you can always contact us either by phone or email.

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Sometimes it’s possible that you would not receive the order receipt from us.  There could be a lot of different reasons; the most common is that our email is being block by your spam filter.  You can try checking the spam folder for you email client, or add our email address order@comptree.net to the list of verified email addresses.  You can also log in to your account on our website and check the order history, if the order came through, it will show up on that page right away.  And you can click on the order number for a copy of the order receipt

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Our website does not match against our inventory until the end of the business day.  If the item already sold out by the time we process your order for shipping, your order will be put on hold.  A backordered item may have an ETA, although it is subject to change without notice.

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When we charge your order, our inventory shows this item is still available. If the item already sold out by the time we process your order for shipping, your order will be put on hold for backorders. You can request us to refund the money back to your account and recharge the credit card when the item is ready to ship.

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You can enter the PO# in the order notes section of the shopping cart.

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It depends on the item.  Items shipping from our warehouse within the US usually take up to 2 business days to process and ground shipping will take about a week transit time.  Items shipping from our warehouse oversea usually take 2 – 5 day for processing and shipment transit time will be around 2 – 3 weeks.  Air shipments usually ships out the same day, however we might need to verify billing and shipping information for security reason.  If we cannot reach you it will delay your shipment.  If you want to make sure your order will get processed the same day, please call us after you placed the order and help us verify your information.

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Each order can only be ship to one single address.  If you would like to ship to two separate addresses, please place two orders.

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We do not re-ship the package if we receive the wrong shipping address from you. Please make sure your shipping address is correct before you click on the “complete order” button during check out.

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A: To reroute a FedEx package that has been shipped, we have to charge handling fee as FedEx will charge us to reroute the package ($15 for ground shipment, $20 for express shipment).  You need to call us and give us authorization to charge you the additional rerouting fee.  Please note that for FedEx rerouting, FedEx does not guarantee package will be rerouted to the correct address; which means they might still make the delivery to the original address and the rerouting is non-refundable.  You can request the FedEx to hold the package at the FedEx station nearest to the original shipping address and you can go pick up from them free of charge.

There is no way to reroute packages shipped through USPS or DHL.  You can request USPS to hold the package at the nearest USPS sorting station to the original shipping address and you can go pick up from them free of charge.

In order to avoid shipping error, please make sure your shipping address is correct before you click the “complete order” button during check out.  If there is a mistake, please contact us by phone as soon as possible to change the shipping address.

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 Sorry, we do not accept WILL CALL currently.

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No, only on selected items. Please refer to our website for detailed information.

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 1. Ground service signature require - additional of handling fee $6.00 per package.
2. Express service signature require - additional of handling fee $12.00 per package.
3. Reroute - Express shipment handling fee $20.00 per package (suggestion customer pick up at the FEDEX station, no extra charge); Ground shipment handling fee $15.00 per package (Suggestion customer pick up at the FEDEX station, no extra charge).

     4. Saturday delivery for Priority overnight only-special handling fee $15.00 per package; Saturday delivery for 2nd day air-special handling fee $15.00 per package.

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We do not honor prices list on 3rd party websites.  Sometimes they do not update their listings on time, so please check our website for the latest and the most current price.

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All items with the Globe logo on the description page can be shipped internationally.

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Australia, Belgium, Canada, Cyprus, Denmark, Germany, Hungary, Ireland, Japan, Netherlands, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, Unite Kingdom.

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Currently we only accept PayPal (shipping to confirmed address) and wire transfer.  We do not accept credit card payment for international orders

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Regular air mail post.

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That is against the law.  We can only mark the package as merchandise and list the amount charged on the invoice.

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Customers are responsible for import duties, taxes and broker fee as required by your country’s law and customs rule.

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Please refer to our return policy for the instruction on requesting a RMA.  Please note for international orders, customer must pay all shipping, custom / brokerage, or any other fee that might incur to ship the package back to us.  Return package will only be accepted by our warehouse if it r