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Customer Service 101: Statistics and How to Improve it

Customer service is the core of any organization's success or failure. People tend to accept or reject a company’s product or service based on its customer service. Especially when it comes to some sort of service, things turn out to be serious on behalf of customers. The moment they...

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Here’s What Strategic Sourcing Can Do for Your Company

Strategic sourcing is the process of building your supply chain not with an eye to the lowest purchasing cost, but to the lowest total cost. It involves cultivating relationships with suppliers so that you can work collaboratively to find solutions to your production problems. It encompasses the entire procurement...

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