The introduction of conversational AI solutions has fundamentally changed how the world operates. Business owners worldwide are adopting solutions to refine their operations and expand their customer base. Automating internal processes and customer communication channels is crucial for businesses to gain traction in their respective industries. The integration of AI solutions into business operations is now unavoidable.
In this article, we’re sharing Agiliway’s experience in collaborating with companies adopting conversational AI solutions across various industries. We’ll explore the factors that contributed to creating advanced solutions that automate and enhance daily business operations worldwide.
Embracing Conversational AI: NLU Technology
Conversational AI solutions are rapidly transforming how businesses operate. Forward-thinking companies are embracing these technologies to enhance customer engagement, automate tasks, and gain a competitive edge. Agiliway has witnessed firsthand the transformative power of AI, exemplified by our partnership with a long-term client to develop an Omni-Channel Conversational AI Platform.
This platform boasts an AI virtual assistant that delivers a seamless, human-like conversational experience for users. Our collaboration began with helping the client accelerate product launch and establish a new development office. Agiliway’s expertise in the BOT model allowed us to effectively manage, operate, and train their team, culminating in a successful transfer and a half-billion-dollar valuation, cementing their position as a top international conversational AI company.
At the core of conversational AI lies NLU technology. Agiliway takes a comprehensive approach, focusing on:
- advanced NLU pipelines to ensure accurate understanding of user queries;
- multilingual support for diverse audiences, such as English, Spanish, French, Polish, Ukrainian, Kazakh, and dialects;
- neural network processing for audio transcription and customization;
- code design, review and testing to ensure code quality.
The integration of NLU engines, on-premises ASR engines, a smart Dialog Management platform, and other features enables our client and their customers to achieve accurate call routing and semantically correct customer support across all communication channels.
Beyond Presentations: AI-powered Sales Engine
The platform consists of three components: a User Client, a Content Management System (CMS) for managing content, and an application on mobile devices for controlling presentations in real-time. The responsibility for content management lies with the CMS.
- The CMS facilitates presentation creation and management using AI-generated or custom-created content.
- Users can include their PDF files, upload videos from YouTube, or utilize other multimedia sources, enriching presentations with additional text, audio, and more.
- Consumers can change slides with an individual editor, add or remove slides by entering video, picture, or URL, and work with content creation tools and the D-ID service to make “talking faces.”
- The mobile application enables presenters to create, upload, and manage presentations in real-time, encouraging interactive audience engagement.
- The User Client serves as a web player for viewers, providing a link to join presentations and ensuring a smooth and interactive viewing experience.
This solution helps businesses optimize marketing materials, increase lead generation, and foster business growth through effective communication and engagement with the AI engine. Users can personalize presentations in multiple languages, upload media from various sources, and integrate with social media platforms for targeted outreach and post-event analytics.
The Power of Voice in Healthcare
Having extended experience in AI healthcare development allows create an ideal solution for efficiently handling medical documents. This solution eliminates the need for manual data entry and streamlines the documentation process during consultations by allowing healthcare specialists to record patient information via voice commands.
The team’s primary objective during the Minimum Viable Product (MVP) phase was to optimize system performance by developing features including commands, document manipulations, notifications, login functionality, user monitoring, and installations.
Following the instructions provided, the procedure consists of executing commands to the application (e.g., create a new file, open file, edit file), generating an audio file, establishing a connection to web sockets, transmitting the audio file, and receiving a text version of the audio via the client’s API.
Users have expressed enthusiasm regarding the ability to manipulate documents via voice commands. Healthcare professionals can use their voice to navigate the patient’s medical records to efficiently locate essential information, modify documentation, eliminate superfluous details, and so forth.
The solution provides individual practitioners, medical centers, and clinics with increased adaptability in their daily operations. At the height of online consultations, data is captured in real-time, allowing for immediate documentation of diagnostic information, examinations, and recommendations made during appointments.
Voice-to-Text Translation for Global Reach
A Voice-to-Text translation platform comprising voice recognition and audio-to-text conversion is the objective of this ongoing development. Although architecture caters to a single language, it can accommodate further languages in the future.
The proposed solution encompasses several key components and features:
- Voice Recognition: The system can identify audio voices and convert them into textual format.
- Language Model: Leveraging the recognized speech and/or commands, the system delivers the corresponding text output.
- User Interface: Users can seamlessly interact with the platform, facilitating tasks such as providing input files, receiving output text, and conducting platform training.
- Live Transcribing: This enhancement involves integrating live transcribing functionality into the platform. Through analyzing transcribed files in a designated language, the system autonomously improves its speech recognition capabilities.
The platform leverages C# for programming, web sockets for persistent client-server connections, WPF for user interface and document management, Windows API for user behavior tracking, and Word Interop for seamless manipulation of various document formats like Excel and MS Word.
Conversational AI is revolutionizing the way businesses operate. From automating tasks to enhancing customer engagement, these solutions offer a powerful competitive advantage.
Finding a way to automate your business with AI? You can reach out to Agiliway on this matter. With its extensive experience and strong record of achievement, the company has been assisting organizations in many sectors in reaching their objectives and thriving in the digital era. Furthermore, the company’s status as a Microsoft and AWS partner, as well as its ISO-27001 and 9001 certifications, demonstrate that they are always striving to give better service and greater results.
