Not so long ago, cloud computing was an emerging technology treated by many companies with caution, if not downright suspicion. How quickly things change; not only do many organizations now prefer to carry out many of their processes in the cloud, but everyone who has ever used an online email service relies on cloud computing every day.
What is a field service management software cloud?
Cloud-based service management software for companies involved in field services is an Internet-based service, best delivered in the software as a service (SaaS) model. It lightens the load for companies both literally and financially.
Literally – because it involves no physical on-premises equipment, so there is no hardware to buy, update or maintain. Even the software code resides outside a company’s building. And financially, because the SaaS model is delivered on a “pay as you use” basis (which both reduces costs that might have been overestimated) and guarantees scalability backed up by an individual service level agreement, or SLA (ensuring peace of mind that there will always be sufficient application resources for your needs).
Why choose cloud-based field service software?
Even a brief outline of a field service management software cloud (see above) makes clear some of the most important benefits.
Further advantages of choosing the cloud over a physical, on-premises solution, lie in its extreme flexibility. We’ve already mentioned the scalability side of this, and it’s also worth taking into account two other aspects to look for in your cloud-based field service software: modularity and customization.
The needs of your business might be quite different from those of other organizations – even those who operate in your own sector. Perhaps you need only the basics? If so, the software you choose should allow this (even if you want to customize them).
Or maybe you need a solution that is specifically tailored for you and your integration requirements? Again, this is something that a cloud-based field service software provider should be able to handle.
And, when those modules are being selected and customized – not to mention down the line when your business needs might have changed – it should be possible for your provider to make the necessary alterations behind the scenes. This means that you don’t need to invest in hiring and training your own specialist team, and also lets you get on with the core of your business without worrying about technical issues.
The final issue that should be mentioned is security. When cloud computing began to emerge, this was a big concern for many. Now, it’s a given for any reputable cloud service provider.
Select the right one, and you will have the peace of mind that they are taking effective responsibility for all the data within your own company, and ensuring that you do not fall foul of GDPR and other data protection legislation, anywhere in the world.
